Independent Opticians like Opticare are top of the Which? Review

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Well, we were chuffed to read in Which? this week, how independent opticians came out top in a survey by Which? readers.

Opticare pride ourselves on providing only the very best personal service to all our customers. Its something that is at the core of everything we do in all our branches and to see this reflected in a national survey was a great feeling.

In the survey, which was made up of national brands, independent opticians and online retailers, independent opticians, such as Opticare came top overall. We scored 5/5 in all but 2 categories, with 4/5 in those.

In the survey which said:

“Independents received five stars for customer service, thorough eye-testing, quality products and store environment. A lot of members who use local or independent stores told us they’ve been going to the same one for years and like the personal touch.”

In terms of price, only Asda beat the independents, but they came lower on quality. Which goes to prove you get what you pay for. We work very hard to provide the best quality of frames and lenses whilst keeping costs to a minimum, and with our Optiplan service, glasses are more affordable than ever.

It shows that when it comes to your eyes, which are very precious, a personal service from a professional optician who knows and understands you is most important to people. Your eyes are one-offs, so it’s important to look after them with the very best care possible.

Amar-Kaash Gandecha, Optometrist from Opticare said:

It’s great to see that Independent Opticians, such as ourselves, have been recognised in this recent Which? survey. Independent Opticians scored highly in the customer service, thoroughness of eye test and price and value of glasses categories, which are all areas that we pride ourselves upon at Opticare.

Hopefully, these results are reflective of the hard work our team has been putting in to create a patient-centred and relaxed environment in our practices, and that this service is still winning against the national high street brands. 

If you would like to experience the service and compassion of Opticare, then please do make a booking and we look forward to welcoming you into one of wonderful practices very soon.

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