4.9 Stars | Google
The Opticare Difference
Our branches are situated in the heart of the local communities we serve. From Newark to Leicester to Loughborough we provide first class customer service and professional eye care for all our local customers.
Recently we marked our 30th year in business – which started back in 1991 at our Newark practice. Since then we have expanded to our 3 Leicestershire branches in Anstey, Birstall and most recently Sileby.
We’d like to thank our patients who have placed their trust in us over the years. As an independent opticians, nothing is more important to us than earning the trust and loyalty you have shown us.
Independent in everything we do
We are an independently run family business. The company was established in 1991 by its present director, Mr. Shaishav Shah & Optometrist Paresh Patel. After studying together at Cardiff University, their vision was to form a selection of optical outlets offering the highest standards in professional eye care with a real focus on individual patient needs.
30 years later patients are enjoying the fruits of that vision, along with the expertise of directors and optometrists, Shaimil Shah and Amar-Kaash Gandecha. With 4 branches in Newark, Leicester and Loughborough customers can enjoy the benefits of the latest technology with personal service.
Opticare – a name locals trust
We stake our reputation every day on delivering our promises. Our practices are a haven of peace and tranquillity, but we work hard behind the scenes to make sure your visit is relaxing and professional.
- We promise to see you on time, with over 98.6% success rate across all 4 stores.
- We promise to never oversell to you. We will only recommend products that suit your lifestyle and will make a real difference to you.
- We promise to deliver first class service to you from your first phone call, through your first visit and beyond. forever.
When you visit an Opticare practice you are not 1 of a million other customers, you are our only customer, and we are here to serve you as such.
We work hard to deliver the very best eye care possible, and our customers tell us everyday with the fantastic reviews they leave us on Google and Facebook.
We have longer appointment times, unlike chain Opticians, so our patients have time to discuss their needs, wants and requirements and can understand their prescriptions.
We invest in our range of frames, lenses and contact lenses, and regularly change to offer the very best available on the market.
Proud Winners of The Customer Care Award
We always focus on putting our patients at the centre of everything we do – this was all recently cemented when we won the best customer care award at the Newark Business Awards. Against some excellent competition in the town we came out on top due to our overall dedication to providing a wonderful customer experience.
While this award was won by our Newark branch, we have the same approach and focus on customer care in our Anstey, Birstall and Sileby branches, so you can be sure of receiving the very best care no matter which Opticare practice you attend.
Training is core to our success
To make sure we stay at the forefront of optical technology and service, our optometrists undergo continual training and further qualifications. This allows us to invest in state of the art equipment and knowledgeable staff to deliver the finest service each and every time you visit.
Our Optometrists are registered with the General Optical Council, so you can be sure of only the very best advice and service.
